Frequently Asked Questions

In EVE: Valkyrie, you are an elite space fighter pilot who has recently become immortal, thanks to the efforts of Rán Kavik, leader of the breakaway pirate group known as the Valkyrie. As a newly-recruited member of the Valkyrie, you will battle rival pirate factions for wealth, supremacy, and notoriety.

EVE: Valkyrie features:

• Full cross-platform, cross-reality online multiplayer between PC, PS4 and virtual reality
• Gorgeous, immersive AAA visuals and production
• Competitive social multiplayer action
• Skill-based character progression and ship upgrades
• Single-player PVE and exploration modes
• Rich EVE Universe setting and deep backstory

Virtual reality offers the simulation of real or fictional environments using specialised wearable computer hardware to give users the illusion of being in another world. Core to the virtual reality experience is complete user immersion, including 360-degree visuals generated by a head-mounted display.

2016 saw the dawn of the virtual reality revolution, with high quality but affordable VR headsets being released to consumers for the first time.

Yes, Warzone is designed to be perfectly balanced and playable on a flatscreen as well as in VR on both PC and PS4. To play EVE: Valkyrie on Oculus or Vive you will need a consumer Oculus Rift or HTC Vive headset and your PC will need to meet the minimum system requirements. To play EVE: Valkyrie on your PS4 in VR, you will need a PlayStation VR headset.

Default DualSchock 4 Controller for PSVR

Xbox 360 and Xbox One controllers for HTC Vive and Oculus Rift.

The option to map controllers, including HOTAS, is also available

On Playstation we support the Thrustmaster T-Flight HOTAS.

We also offer mapping for steam controllers, and are currently in beta for Oculus Touch controllers. For more information please visit our help center.

EVE: Valkyrie on PSVR supports the PlayStation DUALSHOCK®4 and the Thrustmaster T.Flight HOTAS 4.

Users can change settings in-game with compatible joysticks by going to Main Menu -> Settings -> Gameplay -> Keybinding.

We are huge fans of room-scale and motion controls in VR, but EVE: Valkyrie has been designed as a seated gamepad/HOTAS game, where your hands are shown grasping the yoke of a spaceship. We experimented with ways to incorporate motion controls but ultimately felt the resulting experience was not up to our standards. So we have chosen not to include support for the Motion Controller.

MINIMUM FLATSCREEN SPEC

OS: Windows 7 SP1 or newer CPU: i5-3570K RAM: 4GB RAM GFX: GTX 460 or equivalent DX 11 compatible card Network: Broadband DirectX: 11 Disk Space: 30GB

MINIMUM VR SPEC

OS: Windows 7 SP1 or newer Processor: Intel i5-4590 equivalent or greater Memory: 8 GB RAM Graphics: NVIDIA GTX 970 / AMD 390 equivalent or greater Network: Broadband Internet connection Storage: 30 GB available space

* Note: CCP cannot support EVE: Valkyrie on development versions of pre-release VR hardware, including the Oculus Development Kit 2 or HTC Vive Pre.

EVE: Valkyrie’s players can join multiplayer games irrespective of the VR platform on which they're playing. All EVE: Valkyrie players can fly together and die together regardless of whether they use a PlayStation VR, Oculus Rift or HTC Vive. Keep your eyes peeled in the clone vat - you’ll be able to spot them as they launch alongside you! Unfortunately, cross-platform voice chat and squads are not possible, please check our Help Center article on squads for more details.

You can order the Oculus Rift from the Oculus store and the HTC Vive from the HTC Online Store. For more information on PlayStation VR visit Sony's official site.

CCP Games has developed EVE: Valkyrie to be the most cutting-edge virtual reality experience available on any platform. To achieve that level of graphical fidelity, game performance, and player experience, we have aggressively targeted the recommended hardware specification for Oculus Rift consumer version. Without both an Oculus Rift consumer headset and a VR-ready computer, the game will not perform as expected, and some features may not work at all.

At this time, there is nothing preventing owners of the Oculus Rift Development Kit 2 from purchasing EVE: Valkyrie. Like other PC games, EVE: Valkyrie has official supported specifications, and CCP will only support customers who meet them. For clarity’s sake, this means that if you purchase the game to play with your DK2 and have technical problems, we will not be able to support you.

We leave it to each individual player to understand and accept these specs, and we do not recommend (or officially support) playing the game any other way. Please understand that this could change at any time, and EVE: Valkyrie could cease to be compatible entirely with the developer versions of Rift.

If you pre-ordered the Oculus Rift, you will receive an email from Oculus with your EVE: Valkyrie Founder's Pack redemption code. Use this code to download and play EVE: Valkyrie through Oculus Home. The first time you run the game, you will need to link your Valkyrie account with your Oculus Home account. If you do not yet have a Valkyrie account, you will be prompted to create one. From then on, you simply launch the game from within Oculus Home.

• Navigate within Oculus Home to Settings > Redeem Code.
• Enter the Founder’s Pack code in the text field.
• Hit Redeem.
• At this point you will be prompted to install EVE: Valkyrie.
• Once ready, launch the game.
• You will need to link your Oculus ID to an EVE: Valkyrie account. This is a one-time process and you will be guided through it.

• Navigate within Oculus Home to Settings > Redeem Code.
• Enter the Founder’s Pack code in the text field.
• Hit Redeem.
• At this point you will be prompted to install EVE: Valkyrie.
• Once ready, launch the game.
• You will need to link your Oculus ID to an EVE: Valkyrie account. This is a one-time process and you will be guided through it.

The Founder’s Pack for EVE: Valkyrie has been retired. It granted players access to a selection of time-limited and visual customization content for their profile in-game and on our forum. You can still unlock paint jobs, XP boosters and other optional ship customizations with the currency you earn in-game.

There are currently no plans for physical distribution of the Warzone expansion.

The game is around a 20gb download on PS4 and 30GB download on PC. You may need a little extra hard drive space free to install the client on PC.

Yes – CCP Games is committed to update EVE: Valkyrie post launch with new features, events and content.

Our recent big update, Carrier Assault mode, is free, and additional free content will be made available to all owners of EVE: Valkyrie throughout the game’s lifetime. We will announce dates on future content releases as we progress with development. We will also continue to optimize the game as a live service from launch onward.

Content updates like new maps, new ships, and new gameplay additions (like our Gatecrash and Wormholes updates) will be free to anyone who purchases the game. Furthermore, we plan to continue to add features to the game long into the future, at no additional charge.

EVE: Valkyrie is a premium experience, supported by multiple free content updates and wholly optional in-game microtransactions to customize your experience.

For Oculus Rift, please visit Oculus' customer support.

For HTC Vive, please visit HTC's customer support.

For PS4 and PSVR, please visit Sony's customer support.

Should you have any problems arise that we can assist with then please visit customer support portal here or contact us via support@evevalkyrie.com. Please contact us using the email address associated with your Valkyrie account.

EVE: Valkyrie - Warzone is the new, major expansion to EVE: Valkyrie which launches on 26 September 2017. For more information read this blog.

Yes, the Warzone expansion will also feature two new maps – ‘Fleet’, a Sisters of EVE space station, and ‘Outpost’, a mysterious Drifter base – that will bring even more aspects of the rich EVE Online universe to the world of the EVE: Valkyrie.

The Warzone expansion also introduces an exhilarating new game mode, ‘Extraction’, which mixes combat and navigational challenges, forcing pilots to use the environment to their advantage.

Yes, the Warzone expansion is designed to be perfectly balanced and playable in both VR and flatscreen on PC and PS4 equally.

The Warzone expansion is a single game that supports both VR and flat screen play across PS4 and PC. The game has been modified to support flatscreen users and therefore handles and plays slightly differently than it does in VR. Nevertheless, all in-game content – including maps, ships, modes, progression etc. – is exactly the same, and all of our users, regardless of mode or format will be on battling on the same servers.

Yes, the Warzone expansion brings keyboard and mouse support. We will be working closely with our community to fine tune this configuration following any feedback we receive.

• PlayStation 4 & PlayStation VR: DualShock 4 Controller and the Thrustmaster T-Flight HOTAS 4 joystick. • PC, HTC Vive & Oculus Rift: Xbox 360, Xbox One and Steam controllers. The option to map controllers, including HOTAS, is also available

Our aim is to ensure complete parity between different versions of EVE: Valkyrie - Warzone across different controller input methods. We’ve been conducting extensive balance testing throughout Warzone’s development and we’ve found that there are strengths and advantages to each style and control scheme that compensate for each other. Rest assured we will be working closely with our community at launch and beyond to ensure the experience is fair and competitively comparable.

Yes, provided the players are both using the same platform e.g. a HTC Vive player can squad with a flatscreen Steam player; a PS4 players can squad up with a PSVR player via PSN).

The list of available pilots for a squad is restricted by the platform being played on. For example, PS4 players may only squad up with other PS4 players. However, all pilots will be playing on the same servers, providing true cross-play between PS4, PSVR, PC, HTC Vive and Oculus Rift.

No need, all existing owners of Valkyrie will be automatically upgraded to EVE: Valkyrie - Warzone.

All existing owners of EVE: Valkyrie will be automatically upgraded to EVE: Valkyrie - Warzone at no additional charge.

EVE: Valkyrie - Warzone is a mandatory free game upgrade for existing players. Once released, the original version will no longer be accessible.

An additional purchase will be required to play EVE: Valkyrie – Warzone on an extra platform, as an account sold specifically for a determined platform will not be able to log-in to a different platform. For example, Rift credentials will only work on Rift; the same goes for PS VR and HTC Vive. Please note that any codes for in game items such as War Chests (Gold) are also platform specific.

We are currently in beta for Oculus Touch controller support. For more information, please visit our help center.

No, the contents of the EVE: Valkyrie Founder's Packs are tied to your unique, individual purchase of the game for that platform. No transfers between platforms of in game currencies, callsigns, XP, content, or anything else is available.

When Warzone launches, your remaining Gold balance will be converted into Gold reward capsules. Silver will be converted to Silver at the new rate. Any remaining time on implants will be converted into Silver, as will the total value of cosmetic ship items being retired. All cosmetic pilot items will remain available to you. Your player rank will remain unchanged, and you'll be compensated with reward capsules depending on your rank when you upgrade to the Warzone expansion. You can get the full details of how Warzone will affect you here - www.evevalkyrie.com/changes

We strongly recommend that PlayStation players have PS Plus so that you can enjoy EVE: Valkyrie’s online multiplayer gameplay. PlayStation players without PS Plus will not be able to enter the multiplayer menus so they are excluded from our PvP and Co-op modes, as per the platform’s requirement.

EVE: Valkyrie - Warzone will have a suggested retail price of $29.99/€29.99. (Includes VAT where applicable. Actual retail prices may vary and are determined by individual retailers.)

There are currently no plans for physical distribution of the Warzone expansion.

Yes, the Warzone expansion brings keyboard and mouse support which we will be working closely with our community to fine tune this configuration.

Settings → Graphics → VR Toggle. At present, on PC, switching modes requires you to restart the game.

The EVE: Valkyrie Founder's Pack's are unique, individual purchases of the game for each platform and no transfers of in game currencies, callsigns, XP, content, or anything else is available.

We strongly recommend that you have PS Plus so that you can enjoy the online multiplayer of EVE: Valkyrie. Players without PS Plus will not be able to enter the multiplayer menus so they are excluded from Co-op and PvP mode. This is a requirement from Sony.

The Warzone expansion is a single game that supports both VR and flat screen play across PS4 and PC. The game has been modified to support flat screen users and therefore handles and plays slightly differently than it does in VR. All game content including maps, ships, modes, and progression is exactly the same, and all of our users, regardless of mode will be on battling on the same servers.

You will need to create an Oculus ID. Simply complete their registration form to do so. You will also need to create a Valkyrie callsign, which you will be prompted to do when running the game for the first time. We also encourage you to create a forum account to participate on the official EVE: Valkyrie forums.

A callsign is a Valkyrie pilot’s in-game name. Along with your chosen avatar, it is how you will appear in the forums and how your performance will be displayed on the leaderboards.

PSVR users cannot change their Valkyrie callsign, as it must be the same as their PlayStation ID. Steam or Oculus Home users who have made a capitalization or typo error with their callsign, or do not wish to use their Oculus or Steam IDs as their callsign, please submit a support ticket and requests will be reviewed on a case by case basis. CCP Games will only allow a one-time change per for each user. Please note that there are some callsign limitations, in that you cannot prefix your callsign with CCP, GM or ISD.

No, these can be different if you prefer. It’s also a good idea to message customer support with the email you have used to register your Valkyrie account.

It can be. Having a forum username does not reserve your in-game callsign. Your forum name and in-game name can be different. If you wish to dispute someone else using your in-game callsign as their forum name please send us a support ticket.

Alpha and pre-alpha callsigns are yours to keep. When new accounts choose a callsign that’s already in use, preference goes to pre-existing players.

Once you have made an Oculus ID, this cannot be changed, so if you want the same name you’ll need to change your Valkyrie callsign to match. Valkryie callsigns are limited to 16 characters and longer Oculus ID’s (which can be up to 20 characters) with be truncated down to 16 characters, so we recommend keeping it short and simple.

The EVE: Valkyrie forum abides by the same general principles as other EVE Online forums and are a useful reference on the mindset with which CCP approaches forum moderation and what standard of behavior we expect within our community. See our policy page for more on this.

All sections of the official forums are monitored by their respective developers and are moderated by both developers and ISD. For more information on ISD, go here.

You can do this via the preferences section on the forum. Note that forums friends are distinct from Oculus home.

Please submit all bugs in the Bug Report category on the forums, and follow the guidelines for submission. You can also file a ticket via the customer support portal.

Please go to the Feedback and Ideas category and check to see if the idea has been posted before, using the search function at the top of the forum. Reposts will be routed to the active thread so the discussion can stay in the same place. Adding information regarding your idea in the topic helps other players who may have similar ideas. Topics named things like "An idea" or "Does anybody think...." aren't as easy to find for players who may have similar requests or ideas.

You can also tag your idea using the window above the 'Create Topic' button so that players and developers can easily sort posts or find the feedback they are looking for.

Please submit a community ticket via the online portal.

You will need to create an Oculus ID. Simply complete their registration form to do so. You will also need to create a Valkyrie callsign, which you will be prompted to do when running the game for the first time. We also encourage you to create a forum account to participate on the official EVE: Valkyrie forums.

A callsign is a Valkyrie pilot’s in-game name. Along with your chosen avatar, it is how you will appear in the forums and how your performance will be displayed on the leaderboards.

PSVR users cannot change their Valkyrie callsign, as it must be the same as their PlayStation ID. Steam or Oculus Home users who have made a capitalization or typo error with their callsign, or do not wish to use their Oculus or Steam IDs as their callsign, please submit a support ticket and requests will be reviewed on a case by case basis. CCP Games will only allow a one-time change per for each user. Please note that there are some callsign limitations, in that you cannot prefix your callsign with CCP, GM or ISD.

No, these can be different if you prefer. It’s also a good idea to message customer support with the email you have used to register your Valkyrie account.

It can be. Having a forum username does not reserve your in-game callsign. Your forum name and in-game name can be different. If you wish to dispute someone else using your in-game callsign as their forum name please send us a support ticket.

Alpha and pre-alpha callsigns are yours to keep. When new accounts choose a callsign that’s already in use, preference goes to pre-existing players.

Once you have made an Oculus ID, this cannot be changed, so if you want the same name you’ll need to change your Valkyrie callsign to match. Valkryie callsigns are limited to 16 characters and longer Oculus ID’s (which can be up to 20 characters) with be truncated down to 16 characters, so we recommend keeping it short and simple.

The EVE: Valkyrie forum abides by the same general principles as other EVE Online forums and are a useful reference on the mindset with which CCP approaches forum moderation and what standard of behavior we expect within our community. See our policy page for more on this.

All sections of the official forums are monitored by their respective developers and are moderated by both developers and ISD. For more information on ISD, go here.

You can do this via the preferences section on the forum. Note that forums friends are distinct from Oculus home.

Please submit all bugs in the Bug Report category on the forums, and follow the guidelines for submission. You can also file a ticket via the customer support portal.

Please go to the Feedback and Ideas category and check to see if the idea has been posted before, using the search function at the top of the forum. Reposts will be routed to the active thread so the discussion can stay in the same place. Adding information regarding your idea in the topic helps other players who may have similar ideas. Topics named things like "An idea" or "Does anybody think...." aren't as easy to find for players who may have similar requests or ideas.

You can also tag your idea using the window above the 'Create Topic' button so that players and developers can easily sort posts or find the feedback they are looking for.

Please submit a community ticket via the online portal.